14 DAY RETURN POLICY
The policies below, including the 14 Days Return Policy, apply to purchases on acekuwait.com only.
Where to Return:
Don’t worry, please return online purchases to an Ace retail store near you, that can issue you a refund (less applicable shipping, handling, and other charges). If you do not have an Ace retail store near you or if you need alternative return instructions, please contact Customer Care at 66270359 (WhatsApp only) or direct call on 22213534.
Funds Returned:
If you do not return the item to an Ace retail store near you, the cost of shipping the item back to Ace will be paid by you, unless you received the incorrect item, or the item you received was damaged or defective. You will receive a refund of the purchase price (less shipping charges). Additional services such as assembly/delivery fees may not be refunded once these services have been rendered by Ace retail store. Your refund will be issued in the original form of payment. If Ace Rewards were used to pay for your purchase, the Reward value or coupon amount is forfeited upon return of the product. We reserve the right to refuse returns under suspected abuse or fraud.
It may take three to five business days to issue your refund. Once we issue your refund, it may take additional time for your funds to be made available in your account by your financial institution. If your bill is less than 20KWD you will be refunded immediately by cash only at ACE retail stores.
How to Return:
You may return most items within 14 days of the original purchase date with original receipt, provided that it is unused, uninstalled, and in its original packaging. In each case, you must provide all paperwork, including product instructions or information and your packing slip/receipt, and any parts and accessories.
Return Exceptions:
Exceptions to the 14 Day Return Policy includes the following:
· Gift Cards cannot be returned for any reason.
· Outdoor Power Equipment (such as generators, tillers, edgers, mowers, string trimmers, blowers, tractors, chainsaws, blowers) and Grills & Smokers may be returned within 14 days of the date of purchase, with original receipt, if it is unused, uninstalled, and in its original packaging. Outdoor power equipment cannot be returned once fuel or oil has been put in it, even if the equipment has been drained of these materials. If you put fuel or oil in the equipment you will need to contact the manufacturer regarding any product issues. The manufacturer will handle your claim in accordance with the manufacturer's policies. Authorized service center information can be found in the owner's manual or contact Customer Care at 66270359 (WhatsApp only) or direct call on 22213534, to obtain location information for service centers. Note that appropriate maintenance and use of your equipment is required to ensure the manufacturer’s specified warranty is not voided.
· Clearance items are final sale.
· Hazardous materials and products that use hazardous materials, such as flammable liquids or gases cannot be returned.
· We reserve the right to limit paint returns at our discretion in the event of suspected fraud or abuse.
· If you return merchandise that was purchased in whole or in part with one or more Rewards, the Reward(s) will be forfeited.
If you wish to return a Delivered, Assembled and/or Customized Item:
· Tinted liquid interior or exterior paint is a Customized Item.
· Tinted paint orders placed on acekuwait.com are final and cannot be returned, refunded, or exchanged for a new color. On-screen and printer color representations may vary from actual paint colors, and Ace cannot honor returns or exchanges for digitally misinterpreted colors.
· Delivered, Assembled and/or Customized items should be returned to the same Ace retail store from which it was delivered, assembled and/or customized.
· Your Ace retail store may charge a re-stocking fee of 15%, minimum of 20KWD, for an item that has been assembled and returned but is not damaged or defective.
· If you received the proper item that was not damaged or defective, you may be charged a 2KWD pickup fee. You will not be reimbursed for the original delivery fee, if applicable.
· If you wish to return a Delivered, Assembled and/or Customized Item that Ace incorrectly fulfilled (for example, the wrong color, model or item), or if the item is damaged or defective, return the item(s) to the same store from which it was delivered, assembled and/or customized.
RETURN CREDIT
Funds Returned:
Subjected to credit facility provider.
If you do not return the item to an Ace retail store near you, the cost of shipping the item back to Ace will be paid by you, unless you received the incorrect item, or the item you received was damaged or defective. You will receive a refund of the purchase price and your delivery and/or assembly fee, as applicable. Your refund will be issued in the original form of payment. If Ace Rewards were used to pay for your purchase, the Reward value or coupon amount is forfeited upon return of the product. We reserve the right to accept returns unless suspected fraud or abuse.
